AIsupportshigh-quality,human-firstcare

We put technological advances to work to create clinician-informed, responsible AI tools. Our human therapists and psychiatric providers remain at the core of everything we do, and smart and ethical use of our proprietary AI empowers them to create better experiences and outcomes.

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Between-session engagement

Talkcast personalized "podcasts" and tailored self-guided content support members' progress

Enhanced member safety

An automated, provider-facing alert system for detecting risk of self-harm adds a layer of safety

Supporting providers and clinical quality

AI-powered notes and summaries help providers deliver the most personalized care

Introducing Talkcast personalized podcasts

To help members stay engaged and working towards their mental health goals between sessions, Talkspace therapists can now create a personalized podcast for an audience of one. After the therapist reviews a script created based on the member’s therapy objectives, our AI engine generates a custom Talkcast recording for the member. They can listen to it as often as they like, whenever and wherever works for them.

Talkcast: a personalized podcast for you | Talkspace

"It helps me review everything that my therapist & I talked about. I really like that it outlines an exercise that I can do."

Talkspace member

“This is great! My Talkspace clients really appreciate my personal support between sessions, and this new tool will be helpful!”

Talkspace provider
Nikole Benders-Hadi, Chief Medical Officer | Talkspace

“At Talkspace, we are committed to integrating AI in ways that enhance the therapeutic experience while upholding the highest standards of clinical care and ethical responsibility. By leveraging AI and developing tools that are clinically led and ethical by design, we can continue to advance the accessibility, delivery, and quality of digital mental health care.”

Nikole Benders-Hadi, M.D., Chief Medical Officer at Talkspace

Published, peer-reviewed research on Talkspace therapy

Talkspace partners with major research institutions to validate the quality of our treatment methods.

Just in time crisis response: suicide alert system for telemedicine psychotherapy settings

This study presents the development and internal validation of a natural language processing (NLP) algorithm designed to detect and classify suicidal content in telehealth psychotherapy messages. Through a multi-phase approach, the researchers created a machine learning model that achieved an area under the curve (AUC) of 82.78 for accurately identifying suicide risk at the individual sentence level, demonstrating potential for real-time risk detection in therapeutic contexts. The findings suggest that this model could enhance clinical decision-making and improve understanding of patient-therapist communication related to suicide risk.

Read the full report

Bantilan, N., Malgaroli, M., Ray, B., & Hull, T. D. (2021). Just in time crisis response: suicide alert system for telemedicine psychotherapy settings. Psychotherapy research, 31(3), 289-299.

Patterns of utilization and a case illustration of an interactive text-based psychotherapy delivery system

This study analyzed the patterns of patient use of a text chat-based psychotherapy system and found that the demographic characteristics of users align closely with those seeking traditional face-to-face therapy, although the median age of users is significantly younger. Most participants had prior therapy experiences that were unsatisfactory, indicating that they turned to this alternative due to perceived barriers such as cost and ineffectiveness of traditional therapy. The study highlights the appeal of text-based therapy's accessibility and flexibility, while also raising important questions about the implications of a virtual therapeutic connection, including the challenges of conveying emotional warmth and maintaining a strong therapeutic alliance without face-to-face interaction.

Read the full report

Nitzburg, G. C., & Farber, B. A. (2019). Patterns of utilization and a case illustration of an interactive text‐based psychotherapy delivery system. Journal of clinical psychology, 75(2), 247-259.

Analyzing Digital Evidence From a Telemental Health Platform to Assess Complex Psychological Responses to the COVID-19 Pandemic

This study examined the impact of the COVID-19 pandemic on anxiety and depression symptoms among patients using a digital mental health platform, finding a significant increase in anxiety severity but no notable change in depression symptoms. Utilizing machine learning and natural language processing, the researchers identified a range of additional symptoms related to COVID-19, such as acute stress and insomnia, which traditional measures might overlook. The findings suggest that a broader, dimensional approach to assessing symptoms is necessary for understanding the pandemic's lasting psychological effects and for developing personalized treatment strategies.

Read the full report

Hull, T. D., Levine, J., Bantilan, N., Desai, A. N., & Majumder, M. S. (2021). Analyzing digital evidence from a telemental health platform to assess complex psychological responses to the COVID-19 pandemic: content analysis of text messages. JMIR formative research, 5(2), e26190.

Modifiable predictors of suicidal ideation during psychotherapy for late-life major depression: A machine learning approach

Using machine learning, this study identifies two distinct trajectories of suicidal ideation in older adults undergoing treatment for major depression, with 31% experiencing an unfavorable trajectory and 69% achieving improvement. Key predictors of an unfavorable trajectory included baseline hopelessness, neuroticism, and low general self-efficacy, with hopelessness being the strongest predictor. The findings suggest that addressing these modifiable factors early in treatment may help improve outcomes for suicidal ideation, providing valuable insights for clinical assessment and intervention strategies.

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Alexopoulos, G. S., Raue, P. J., Banerjee, S., Mauer, E., Marino, P., Soliman, M., ... & Areán, P. A. (2021). Modifiable predictors of suicidal ideation during psychotherapy for late-life major depression. A machine learning approach. Translational psychiatry, 11(1), 536.

Linguistic markers of anxiety and depression in Somatic Symptom and Related Disorders: Observational study of a digital intervention

This study explores the treatment of Somatic Symptom and Related Disorders (SSRD) using asynchronous messaging therapy. 173 participants received therapy for eight weeks, with symptoms assessed using the PHQ-9 and GAD-7. Unsupervised random forest clustering identified an Improvement group (41.62%) exhibiting significant symptom reduction and a Non-Response group (58.38%) showing persistent symptoms. The Improvement group expressed more positive emotions initially and showed a decline in negative emotions over time, while the Non-Response group consistently discussed negative feelings. These findings suggest that linguistic markers may be used to predict treatment outcomes in SSRD.

Read the full report

Malgaroli, M., Hull, T. D., Calderon, A., & Simon, N. M. (2024). Linguistic markers of anxiety and depression in Somatic Symptom and Related Disorders: Observational study of a digital intervention. Journal of Affective Disorders, 352, 133-137.

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